Frequently asked questions hand transmitters/remote controls

• I have not received an order confirmation, invoice or tracking code?
• Which remote control should I choose?
• My new remote control does not work?
• After programming, none of my remote controls work anymore?
• How do I program the remote control?
• The remote control does not work despite following the manual?
• I cannot find the manual?
• How do I know that I am buying a secure remote control?
• What are the warranty/quality seals?
• I am a foreign business customer and paid VAT. What now?
• What do the IP ratings mean?

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I have not received an order confirmation, invoice or track & trace code. What should I do?

Always check your spam folder first. Missing emails can usually be found there!

Our system automatically sends an order confirmation for every order. Once payment has been completed, an invoice is also sent automatically by email. We cannot issue an invoice until a payment transaction has been completed. If the order is subsequently shipped by a parcel service, our system will automatically send another email. However, items sent by letter post do not have a track & trace code, so no shipping confirmation will be emailed. 

Which remote control(s) should I choose?

Replacing or adding to an existing installation:

Always buy the same remote control as the existing one. Make sure the make and model match. Our saying, ‘A BMW key will not fit a Mercedes either’, clearly explains why. With remote controls, however, there is even more to consider. In addition to the make and model, you must also check the frequency on which it operates, the type of coding and the algorithm used in the signal.

It is therefore essential to pay attention to small details. The colour of the buttons, for example, often indicates the frequency. Other brands use subtle differences in the colour of the printing. Others use details such as a different lens colour, LED colour, logo position, logo shape or logo colour.

The previous supplier may even have added a proprietary secret code to the installation. This ‘installer code’ is intended to prevent other suppliers from providing a remote control for the installation. This code is used with a limited number of systems. Examples include JCM and Cardin remote controls supplied through Heras.

Only order a different make or model if we explicitly state that it is a replacement for the model you require.

If you have a multi-channel remote control, consider whether you actually need all those channels. If you never use more than one or two buttons, a four-channel remote control may not be necessary and you may be able to buy a less expensive one- or two-channel model.

A new installation with remote control(s) and a receiver:

Choose one of the latest technologies. This provides greater security by making unauthorised copying of the signal virtually impossible.

Consider how many channels you need. Two channels are often sufficient, but your installation may require three or more channels to be switched.

Next, check how many remote controls or codes can be programmed into the receiver's memory.

Finally, the receiver's supply voltage may influence your choice. Most installations have a standard 12 V or 24 V DC connection for powering an external receiver. In some cases, 230 V AC may be the better option.

Parkeerapparatuur.nl offers several sets consisting of a receiver and one or more remote controls. The R4000 receiver is truly unique: it works with almost all brands of remote controls operating on different frequencies. This means that everyone can use their own remote control!

Would you like an extremely secure system? We can provide one! Parkeerapparatuur.nl offers a system whose remote controls cannot be copied. This system also prevents unauthorised persons from programming additional remote controls into the receiver. Ask our sales advisers for more information!

My new remote control does not work. What should I do?

Every remote control must first be programmed into the receiver of the device it is intended to operate. No remote control will work until it has been programmed. This is necessary for security reasons; otherwise, your neighbours could simply buy a remote control and use it to open your door, which is obviously not what you want.

Most remote controls include an instruction leaflet. However, it often says nothing about the receiver or how to program the remote control into it. Parkeerapparatuur.nl therefore usually provides additional programming instructions and/or a video on the product page.

Either the new remote control does not work, or all the old remote controls have stopped working. How is that possible?

If you programmed the new remote control into the receiver and all the old remote controls then stopped working, you may have erased the memory. If, however, you then program one old remote control again and all the old ones start working but the new one does not, there is a coding problem with the new remote control. You probably forgot to copy the code from an existing remote control to the new remote control. Please consult the remote control or receiver manual.

How do I program the remote control?

If your remote control has DIP switches (small microswitches), set the DIP switches on the new remote control to exactly the same positions as those on the working remote control. The new remote control should then work immediately.

If the remote control is ‘self-learning’ (remote-to-remote programming or on-/off-site programming), consult its manual to find out how to copy the code from a working master remote control to the new remote control. It should then work with the receiver immediately.

If the remote control still does not work or does not support the methods above, it must be programmed directly into the receiver. The motor, control unit or receiver manual explains how to do this. Usually, it involves pressing one button on the receiver and then holding down the remote-control button for a few seconds until an indicator light goes out.

Always consult the instructions or manual provided with the product in our online shop.

I programmed it in accordance with the manual, but it still does not work. What should I do?

With certain models, an installer code can be linked to the receiver. The remote controls must then contain the same installer code. New remote controls cannot be added to the receiver unless they have the correct code. Even if the remote control supports ‘side-prog’ (duplicating remote controls by placing them next to each other and activating them in a particular way), an installer code means that ONLY the original supplier can program additional remote controls.

The receiver's memory may also be full. Usually, only a limited number of remote controls or codes can be programmed. Erasing the memory and reprogramming only the active remote controls may solve the problem. Some suppliers deliberately fill the memory so that you cannot program new remote controls yourself. Heras is a well-known example.

Cannot find the remote control or manual on our website?

Send us an email containing clear photographs of the remote control and/or operator. Please make sure that all model markings and connections are visible and, if possible, include a photograph of the inside of the remote control. If the text is not legible in the photographs, include it in your email. We can then work with you to find the correct parts and manuals.

How do I know that I am buying a secure remote control?

Every technology involves certain risks. Particularly where access to a home or other building is concerned, there will always be malicious parties interested in duplicating remote controls. Manufacturers therefore continuously develop new methods to make copying more difficult or prevent it altogether.

We are currently using second-generation security technology, in which not only does the remote control communicate with the receiver, but the receiver also communicates with the remote control. This provides a two-way integrity check, making the signal much more difficult to duplicate. This technology is marketed under different names depending on the brand, including bi-linked, BiSecur and SOMloq2. A remote control using this encryption technology offers the highest level of security currently available.

What are the warranty and quality seals?

Our products are checked for correct operation and quality, after which we apply a warranty or quality seal. These seals cannot be removed and reapplied without leaving visible evidence. Please see this manual. This allows us to verify that returned products have not been opened and are suitable for resale. If a seal has been tampered with, we cannot accept the product for return under any circumstances.

I am a foreign business customer but paid VAT. How can I reclaim it?

During checkout, you can enter your organisation's VAT number. This number is checked online in real time against the European Commission's VAT Information Exchange System (VIES). If the number is valid, the system will not charge VAT. If you enter an invalid number, an error message will be displayed immediately and VAT will be charged. You are responsible for checking this carefully during checkout. If you do not enter a VAT number, VAT will of course be charged.

If you have placed and paid for an order including VAT but still wish to reclaim the VAT, you must apply to the tax authority in your own country. For Belgium, THIS website explains the procedure.

Parkeerapparatuur.nl is a fully automated website with integrated accounting and is therefore UNABLE to amend invoices afterwards. If a change is nevertheless required for any reason, we must engage our accounting and advisory firm and charge you its costs in advance.

What do the IP ratings mean?

The IP code indicates how well an electrical or electronic device's enclosure protects against access to hazardous parts, the ingress of solid foreign objects, dust and water.

The IP code is defined by the international standard IEC 60529. It normally consists of the letters IP followed by two digits. The first digit indicates solid particle protection and protection against access to hazardous parts. The second digit indicates liquid ingress protection.

Example: a device rated IP54 is dust protected and protected against splashing water from any direction.

Mechanical impact resistance is not expressed by a third digit in the current IP code. Where impact resistance is relevant, the separate IK classification under IEC 62262 should be used.