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Change or return

Need to return an item? Here you’ll find the Parkeerapparatuur.nl returns policy and the steps for requesting and sending a return.

Returns policy

Cancelling an order

You can cancel a consumer order within 14 days of receiving it. This provision does not apply to business-to-business (B2B) orders.

Under our returns policy, items with a broken or removed warranty seal and sealed products that have been opened are ineligible for return under the right of withdrawal.

Request a return

Start your return request

Contact our customer service team before sending anything back. We’ll help you submit an online RMA request. RMA stands for Return Merchandise Authorisation.

Start your RMA request within 14 days of receiving the goods. After that period, this procedure is no longer available.

Contact us

Ordering a different item

We do not offer direct exchanges. If you would like a different item, place a new order for it and request a return for the original item. We record orders, returns and stock separately.

What happens after you apply?

We’ll review your online request. Once approved, we’ll send you the RMA form, your RMA number, the return address and instructions for sending the parcel.

Condition of returned items

Return the item with all its accessories. It must be unused and undamaged, with all warranty seals intact. Use the original, undamaged product packaging. Keep the item and its packaging free of writing, labels and adhesive tape.

Some items come in sealed or anti-static packaging. Examples include software, apps or activation codes that can be registered, hand transmitters whose data can be copied, and electronics that may suffer damage from static electricity after opening, even when no damage is visible. Under our returns policy, we do not accept these items or components for return once the seal has been broken.

Sending your return

  1. Print and sign the RMA form, then include it in the parcel.
  2. Pack the item in a sturdy outer box. An ordinary envelope or wrapping paper alone does not provide sufficient protection.
  3. Mark your RMA number clearly on the outside of the parcel. You’ll find it on your RMA form.
  4. Pay the full postage and send the parcel to the return address we provided, quoting your RMA number.
  5. Make sure our returns department receives the parcel as soon as possible and no later than 14 days after we issue your RMA number.
  6. Keep your proof of postage. The sender is responsible for loss or damage during return transit.

We’ll process your return as soon as possible after we receive the parcel in good condition and in accordance with this procedure. If you depart from the procedure, you run the risk that we may be unable to process the return.

Mark the RMA number on the outside of the parcel

Parcels without a visible RMA number

We cannot log parcels that arrive without a visible RMA number. Under our returns policy, we refuse these parcels and treat them as not received.

If the parcel fits through a PostNL letterbox, we return it to the sender without postage. Under this policy, larger parcels are destroyed after receipt.

Questions or complaints?

Email our customer service team at info@parkeerapparatuur.nl.

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